Support Services

Overview

i-net provides a comprehensive portfolio of support services which help organisations to maximise the lifecycle of network and systems infrastructures. i-net provides tailored support solutions for multi-vendor systems

24x7 Support Centre

i-net has a network service centre which is manned by a team of highly qualified support engineers providing first line support and vendor qualified senior engineers for second line support. Proven and test escalation procedures ensure access to senior consultants whenever required which provides swift and effective escalation.

Back-to-Back Manufacturer Contracts

i-net has direct relationships with its primary vendor partners. This guarantees swift escalation to the vendor technical assistance centres and a back-up network of spares depots located worldwide. This also ensures that i-net are able to provide nominated client support staff with on line access to support case information and technical documentation. Combined with on-line access to i-nets’s support centre, this ensures that clients can have real time access to case update information at all times.

Global Partner Network

i-net has partnerships with vendors and local country partners, where necessary, such that it is able to provide a seamless global maintenance solution for those organisations that require on site response outside of the Ireland.